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Contact Us Online
You Said, We Did: Listening to Our Patients
We recently surveyed our patients to ask how you prefer to access our services online. The clear majority voted for askmyGP. We listened to your feedback, and we have acted on it. We are delighted to announce that we have transitioned back to askmyGP as our primary online consultation and triage platform.
Consult Your GP Online with askmyGP
You can contact our clinical and administrative teams online using askmyGP. It is fast, NHS approved, and secure. Submit a medical or admin request to receive advice, prescriptions, test results, or to be booked in with the right clinician for your needs.
- Online service open: Monday to Friday, 7:00 am to 6:30 pm
- Usual response time: We review and triage requests during our core surgery opening hours.
Mobile Apps: Please Use Evergreen Life (Not the NHS App)
- Which app should I use? Please download and use the Evergreen Life app for our online consultations and appointment requests.
- What about the NHS App? While the national NHS App is useful for viewing your health record and ordering regular repeat medications, our surgery consultations and online triage run directly through askmyGP on the Evergreen Life platform.
- Turn on notifications: Ensure push notifications are switched on in your Evergreen Life app settings (or check your email regularly) so you do not miss a clinician’s reply or appointment invite
Already have an account? How to log in or reset your password
Many of our patients already have an askmyGP / Evergreen Life account from previously using our digital services. You do not need to register again if you already have an account. If you have forgotten your password or login details, please follow these quick steps:
If using the Mobile App (Evergreen Life)
- Open the Evergreen Life app on your phone or tablet.
- On the main login screen, tap "Forgot password?".
- Follow the on-screen steps to reset your password via your registered email address.
- Check that notifications are turned ON so you are notified as soon as a clinician answers.
If using our Website or Direct Portal
- Visit our direct portal
- Click "Sign up or login to consult a clinician"
- 3. Choose "Login existing user"
- Click "Forgotten password" and enter your registered email address to receive a secure reset link
Need help with your login or technical issues?
If you have difficulty signing in, resetting your password, or downloading the app, please email the technical support team directly at hello@evergreen-life.co.uk.
(Contacting Evergreen Life directly gets your technical issue resolved faster and keeps our surgery telephone lines free for urgent medical enquiries).
Urgent Medical Help & Emergencies
Do not use askmyGP for acute medical emergencies.
- Life-threatening emergencies: If you experience chest pain, signs of a stroke (face drooping, arm weakness, speech difficulty), severe shortness of breath, or heavy bleeding, immediately call 999 or attend your nearest A&E.
- Outside our opening hours (evenings and weekends): Call NHS 111 or visit 111.nhs.uk for urgent medical assistance.
